The Director General of the Imo State Consumer Protection Council (Imo CPC), Honourable (Dr) Mrs. Obioma Okafor, has called on service providers across Imo State to treat consumers with dignity, respect, and professionalism.
She noted that while consumers pay for goods and services, many still encounter poor customer relations, unnecessary delays, rude treatment, and lack of accountability from some service providers.
«”Every consumer deserves respect. Good customer service is not a favour; it is a fundamental part of doing business and delivering services,” she stated.»
Dr. Okafor explained that consumers have the right to be heard, treated fairly, and provided with accurate information regarding the services they receive.
According to her, businesses and service providers that prioritize customer satisfaction often enjoy greater public trust and long-term success.
She encouraged organizations, institutions, and business owners to invest in customer relations and ensure that complaints are handled promptly and professionally.
The Director General also urged consumers to remain civil and respectful when seeking redress, noting that mutual respect helps to resolve issues more effectively.
«”A satisfied consumer is the best ambassador of any business or institution. Respecting consumers is beneficial to everyone,” she added.»
She commended the administration of His Excellency, Distinguished Senator Hope Uzodimma, for promoting people-oriented governance and supporting institutions that protect public interests.
The Council reaffirmed its commitment to promoting fairness, accountability, and quality service delivery across Imo State.
